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Ticket Reply Disappears

  • January 12, 2015
  • 3 replies
  • 27 views
S
Apprentice

Hello,


A couple times I have replied to a ticket within Freshdesk only to find my response was not recorded.


Has this been reported by any other users?


Cheers,


Sarah

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    3 replies

    B
    Contributor
    • bevis
    • Contributor
    • 16 replies
    • January 19, 2015

    We encounter this occasionally when our agents choose the "send and set as pending" option. 

    S
    Apprentice
    • sarah.thomas
    • Author
    • Apprentice
    • 1 reply
    • January 19, 2015

    Yes!  That is the exact same scenario for me, thanks for confirming I am not crazy.

    annapoorna.venketaraman
    Skilled Expert
    Forum|alt.badge.img+8

    Hey Sarah/Bevis,


    That doesn't sound good and shouldn't be happening. 


    I am going to convert this post into a ticket, Sarah so that we can do further analysis. 


    Anna

    Head of Community

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