Is it possible to set default state to "Open" when creating a new ticket?
Is it also possible to set "Agent" to myself as default when creating a new ticket?
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+12Hi,
By default, the new ticket that gets created in the helpdesk would be set to the status "Open". If you would like to change this behaviour, you can configure a Dispatchr rule to modify the status of the ticket.
Also, in order to auto-assign tickets, you can make use of the action -> Assign to Agent - Ticket creating agent in the dispatchr rule.
Alternatively, you can make use of the Outbound email functionality that will set the agent as the email creating agent by default.
Cheers!
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