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Fetch Ticket on the basis of Group ID through API

A
Contributor

Hi, 


I want to fetch Tickets on the basis of Group ID with the help of API. 

I am using the below URL for that - 


http://support.knowlarity.com/helpdesk/tickets.json?filter_name=all_tickets&page=1&group_id=


But its giving me all the tickets in the result. Is there any way I can do it.

Any help would be greatly appreciated.

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    5 replies

    S
    Community Debut
    • soorya_old
    • Community Debut
    • 6 replies
    • March 5, 2015

    Hi Abhishek,


    After you filter by Groups in the tickets page, you can save your filters as a Custom View: More Info.

    Then you can use the Custom Ticket Views API endpoint:

     

    http://support.knowlarity.com/helpdesk/tickets/view/[view_id]?format=json

     

     [view_id] is the id of the view that is available in the url after you save the view. 


    For further info: API Documentation

    A
    Contributor
    • abhishek
    • Author
    • Contributor
    • 3 replies
    • March 5, 2015

    Thanks for the Reply Soorya,


    I have around 15 groups and the number may increase/decrease in future. So I don't think that would be a permanent solution.

    Is there something like I can pass as parameter in request and result will be fetched accordingly (As right now, we could fetch tickets on the basis of Contacts "Email" & Customer "company name").


    Thanks,

    Abhishek

    S
    Community Debut
    • soorya_old
    • Community Debut
    • 6 replies
    • March 5, 2015

    Hi Abhishek,


    I agree that is a valid point. Currently we support only the above explained workaround. We will take this as a feature request, but we currently do not have an ETA. 

    A
    Contributor
    • abhishek
    • Author
    • Contributor
    • 3 replies
    • March 5, 2015

    Ok Soorya,


    Thanks for your support. Hope we will get a solution soon.


    M
    Apprentice
    • mrios
    • Apprentice
    • 1 reply
    • July 25, 2016

    Any updates on this?

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