The new JIRA custom app helps in automatically tagging your helpdesk tickets based on issues that are imported from your JIRA account.
This custom app works alongside the Freshdesk-JIRA integration. For you to be able to use this auto-tag feature, the JIRA app for Freshdesk must be enabled in your helpdesk. For help with linking your JIRA account with your helpdesk, click here.
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To install the JIRA Ticket-tag custom app:
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Download the zip file
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Unzip it and open the .txt file containing the code.
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In Freshdesk, go to Admin -> Apps -> New Custom App.
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Title it “JIRA tags” and paste the code copied earlier.
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Make sure “Show this widget in the ticket view page” is enabled.
- Click on “Create and Enable.
If tags are not generated automatically, please go to “Admin → Apps → Get More Apps → Atlassian JIRA” and make sure it is enabled.
