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how can i merge all the same users messages automatically ?

  • May 8, 2016
  • 1 reply
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M
Apprentice

how can i merge all the same users messages automatically ? so the agent can always see all that user old+new messages 


thanks ..

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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    You could try the Recent tickets where it lists the recent 5 tickets submitted by the same user. The agent can navigate to any of the tickets in a single click.


    Cheers!

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