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Any common (admin) API to manage contacts and agents?

  • November 16, 2016
  • 2 replies
  • 33 views
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Apprentice

Hi,


In earlier APIs, Agents did not have a separate API for create & update. Is there any such common API now for an admin to manage both contacts and agents, instead of using different APIs for each?


Thanks,

Nag

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    2 replies

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    Apprentice
    • _14957
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    • Apprentice
    • 1 reply
    • November 16, 2016
    G
    Community Debut

    Hello There, 


    Apologies for the delay in updating this thread. 


    Currently, there is no common API to manage all the users in Freshdesk. You can create a contact using our v2 API and then update this contact to an agent.


    Cheers!



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