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Auto Add CC in for tickets from certain customer

  • February 23, 2017
  • 2 replies
  • 83 views
C
Apprentice

Hello all,


I've had a request in from a customer contact to be cc'd into all tickets created by that company. I've had a look through dispatcher, observer and supervisor but can't find the option I need.


According to https://support.freshdesk.com/support/discussions/topics/22197 I can use dispatcher however checking in dispatcher rules I don't have the option to apply the rule only to one company/customer - has this feature been removed or deprecated?


Appreciate any assistance, thanks :)

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    2 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Chris,


    This feature is very much available in the Dispatchr rule. You can set up the rule similar to the one described below :


    Conditions : Company name is -> ABC


    Actions : Add a CC 


    Here's a snapshot of the option in the dispatchr rule :


    image



    Cheers!


    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    C
    Apprentice
    • chris.rodgers
    • Author
    • Apprentice
    • 1 reply
    • February 24, 2017

    Thanks very much - I completely missed the 3 little selection boxes for the different fields!

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