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Firefox paste text from copy not working correctly

G
Apprentice

I am having annoying paste issues in Firefox.


#1 - I cannot paste text to the Description, Note or  Reply (any HTML forrm) in FreshDesk. The same text can be pasted fine in any other fields that are not HTML based.


This is also happening in this forum ticket message body


#2 - I can paste an image, but it's pasted twice.


Steps to troubleshoot:


Tested in Firefox with addons - still problem

Tested in Firefox with no addons enabled (safe mode) - still problem

Tested in Firefox at https://imperavi.com/redactor - I can paste without any issues.

Tested in Chrome - everything works correctly



Environment:

Windows 10 Pro 64 bit.

Firefox 55.0.3 (64-bit) - latest version



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    17 replies

    G
    Apprentice
    • george.bica
    • Author
    • Apprentice
    • 2 replies
    • August 29, 2017

    I spoke to FreshDesk support and this appears to be a known issue.

    G
    Apprentice
    • george.bica
    • Author
    • Apprentice
    • 2 replies
    • August 29, 2017
    This appears to be a known issue and FreshDesk team is working to resolve this.

     

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Update : 


    We're hoping to get this bug fixed in about couple of weeks . Will keep you posted on the developments on this regard.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    J
    Community Debut
    • jasond
    • Community Debut
    • 3 replies
    • September 7, 2017

    Any chance sooner? I use this all the time. Not looking forward to hand-typing URL's. This is also a problem when editing the email template body. I assume it's the same control.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Jason: Yes, definitely much before the tentative timeline. The fix is in the final stages of development and you can even expect a Monday surprise ;)


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello everyone,


    Glad to let you know that we've managed to fix the bug with the copy paste option in Firefox. Please run a check and drop us a note here in case if you notice any issues.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Sorry folks. We ran into last minute troubles and we'll try pushing this release to Monday. I'll confirm the status on Monday as soon we go ahead with the deployment. 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    A
    Community Debut
    • ahmad
    • Community Debut
    • 1 reply
    • September 11, 2017
    Hi Aravind ,

    the issue is still !!
    So is there any update?

     

    Thank you.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    We've deployed the fix for majority of the accounts in one of our PODs. Please do check in your respective accounts and drop us a note in case if you're still seeing the issue.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    G
    Community Debut
    • giorgio.premi
    • Community Debut
    • 1 reply
    • December 22, 2017
    Hello Aravind,
         I'm experiencing the same issue described here with the images in Firefox (#2 of the first message).

    I add that the image is pasted twice and if I remove one of them the rendeing is correct on edit, but once the message is sent both images are gone.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Giorgio,


    I have created a private support ticket to troubleshoot the issue further. One of our support heroes will get in touch with you shortly!


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    P
    Community Debut
    • paul.sturges
    • Community Debut
    • 1 reply
    • January 20, 2018

     Hi

    Im also seeing the exact same issue in Firefox, can you assist please.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Paul,


    Did you get a chance to try out our new MINT interface? We had enabled the new interface for Mr.Giorgio and it seem to have done the trick :) 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    B
    Contributor
    • bencurthoys
    • Contributor
    • 6 replies
    • March 7, 2018
    This is happening to me too... could you turn on the new interface for us and I'll see if it helps?

     

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Sure thing,Bencurthoys. I'm creating a support ticket to take this discussion forward.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    V
    Community Debut
    • vipul.vaidya
    • Community Debut
    • 1 reply
    • September 18, 2018

    Is there any fix available?

    Even after a year this issue has not be resolved.

    B
    Contributor
    • bencurthoys
    • Contributor
    • 6 replies
    • September 18, 2018

    Haven't had the problem since upgrading to the new UI.  I wouldn't expect them to bother to try to fix the old version.

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