Skip to main content

Merging Ticket in Freshdesk Mint not working.

  • November 15, 2017
  • 1 reply
  • 13 views
K
Apprentice

We seem to be having problems merging tickets that seems to differ depending on which browser/version you are using.  For instance Firefox 56 for mac seems to be ok, while Firefox 49 or the latest Google Chrome for mac is not.  When you click merge tickets, its just hanging as you can see in the attached screenshot.

screenshot2017-11-15at3.18.02pm_29806.png
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Kyle,


    We would like to work with you to understand the patterns regarding the merge functionality issues. I'm converting this into a support ticket for further troubleshooting.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

    Most helpful members this week

    Terms of UsePrivacy Notice