Trying to understand the API. If I want to view a ticket via api, am I understanding correctly that I am going to need to query the the ticket to get a responder id and then run a second call to the agents endpoint to get the assigned agent? Seems like an unnecessary extra call when we just want to show users tickets on an internal portal with basic info such as the name of who is assigned.
This topic has been closed for comments
Hello. I have similiar problem. I am creating a Freshdesk app. We retrieve ticket information via Data API. There is responder_id. How do I get more agent information (agent name, email, etc.)?
Is it doable withing the app? There is of course Freshdesk HTTP API but I shouldn't be doing HTTP request from withing the app, right?
Most helpful members this week
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.