Skip to main content

Delay with forwarded messages

  • January 30, 2018
  • 1 reply
  • 13 views
S
Apprentice

When trying to forward an email to start a new ticket OR when trying to forward from within an existing ticket, there is a significant delay. In one instance, the forward did not come through.

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Stephanie,


    It was really unfortunate that the forwarded emails got queued up on our side . We had an email delivery outage on the 31st of January.You can bookmark this site to get real-time updates of the application status.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

    Most helpful members this week

    Terms of UsePrivacy Notice