Setting up the reply template and keep having the agent name randomly inserting itself all over the place - might be at the top, might be in the middle of the template text, might appear more than once.
How do I stop this happening
This topic has been closed for comments
Hello Sonya,
Sorry for the long delay in getting back. You are likely to have more luck if you post this in the right forum - https://support.freshdesk.com/a/forums/topics/319963. Could you please try re-posting this there if you still have the question? This forum is primarily for questions related to building Apps for Freshworks.
Thanks.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.