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Push Notification on ticket response by Agent

Z
Contributor

Hi Team,

I am developing an app with react-native and fresh desk API, I want to ask if there is any way to get a notification on the app(mobile) from Fresh desk so the user may know that his/her ticket is replied by the agent 

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    2 replies

    Z
    Contributor

    hey Team,
    I have created this topic a week ago and i was expecting a quick response on it as i am on my deadline here and it seem no one even started to look into this topic,

    Please follow my topic and response with the information i asked 

    Thanks in Advance

    aravind.sundararajan
    Skilled Expert
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    Hello Zain,


    The push notifications are confined only for the agents in Freshdesk. We don't have the option to send a push notification to an user when there is an update on the ticket. Let me try suggesting a workaround for you.

    Using the webhooks option in Observer, you can trigger a HTTP call to an external source - maybe an event listener in your server. You could then sync your app with the event listener and send push notifications to the customer accordingly. 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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