I want to add tags while ticket creation. Currently, only API call available to add a tag to the ticket is using Ticket Update API. The limitation is when a ticket is created via email, all mandatory fields may not be filled and this is restricting me to add tags using Ticket Update API call. It will be useful if there is a separate API call just to add Tags (similar to the call for adding Note).
API call to add tags
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+12Hi,
Since tags are considered to be a part of the ticket properties unlike notes or replies, they are included in the Update API call and the default behaviour is that the update expects all mandatory fields to be filled in.
However, the option to add a tag while creating a ticket is already available. Please have a look at our API documentation here.
Cheers!
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