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Not Receiving Tickets

S
Apprentice

I have not been receiving tickets on my system since Saturday evening.

I have checked the forwarders and they are okay and my support mail is okay since I can see mails coming to support@jacetechno.com but I still cannot see any ticket on my fresh desk dashboard.

Kindky advise.


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    M
    Community Debut
    • mpiedalue
    • Community Debut
    • July 15, 2019

    We have the same problem since this morning.  All emails are received in our support account but no more tickets are created in Freshdesk.



    R
    Community Debut
    • reklamacie
    • Community Debut
    • July 16, 2019

    We have the same problem since yesterday evening. I can see emails in our support account, but none of them werw converted to ticket in freshdesk. 

    A
    Community Debut

    Hello,

    We have the same probleme since yesterday. Any news ?

    T
    Community Debut

    Any news?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Travis@admin@Daniel@Martin That's so unfortunate. We're sorry for whatever has happened. We added a fix to handle a different case but looks like it unintentionally broke your workflow. Are you forwarding emails to Freshdesk from an email that's mapped to a distribution list?


    Cheers!

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    S
    Community Debut

    Please any news?

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