Skip to main content

Ctrl-K to Insert Link Fails


Forum|alt.badge.img+5

Is else anyone having problems using Ctrl-K to insert a link in Mint?  It has been many, many weeks that I reported this issue yet it does not seem to be important enough to fix.  


If I click on "Insert Link" in the editor it works as expected.  The problem is that it takes two clicks to do that (Formatting options ► Insert link) and I prefer to use shortcuts.  Why should I have to take my hands off the keyboard and reach for the mouse?


So here are the issues I have when using Ctrl-K:


- Sometimes it just does not do anything.  If I press Ctrl-K on the first line of a note or reply it never works.


- If it does work, the cursor does not move to the field in the pop-up.  If I start to type, it closes the pop-up and just continues my text.  I have to use my mouse to click in the field, which defeats the purpose of the shortcut.


- Once I am actually able to click around and enter my text and URL, it inserts it at the end of the text.  Now I need to cut it and paste it where I wanted it to go in the text.


- Text I highlight before pressing Ctrl-K is ignored.



Am I the only one or are others having this issue?


image




Did this topic help you find an answer to your question?
This topic has been closed for comments

4 replies

Forum|alt.badge.img+1
  • Contributor
  • 4 replies
  • February 28, 2019

This is being a major inconvenience for us. 
Our agents use a lot the feature of inserting and editing links, and this bug is having a considerable impact on our support performance. 

We experience the same issue: link is inserted at the end of the document.


Another annoying bug related to links is when you write a domain, for example, if I need to write "hello.com.br", the link is created when I type "hello.com" and ".br" ends up outside the link. Very very annoying behaviour. 


Forum|alt.badge.img+5
  • Author
  • Skilled Expert
  • 47 replies
  • February 28, 2019

Good luck to us, @Santiago. This has been an issue for many months but it does not seem to interest Freshdesk. As usual, they are too busy developing new bugs to fix old ones.


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Gregg@Santiago I often use CMD+K to insert links in replies and I can understand how frustrating the experience has been so far, with all the bugs in the 'Insert Link' option. We're sorry for leaving this productivity bummer for a long time.


These issues have been prioritised already and as I'm writing this, we already have a developer working on the fix. You can expect this to be rolled out within the next few releases and I'll share the expected release date shortly.


Cheers!


Forum|alt.badge.img+5
  • Author
  • Skilled Expert
  • 47 replies
  • March 6, 2019

BTW - This works fine in the old Freshdesk.  After all the problems and bugs, I have switched back to using the classic Freshdesk to avoid wasting time all day long.