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Forwarding e mails to freshdesk from my account email does not work?

  • December 5, 2017
  • 1 reply
  • 25 views
M
Apprentice

Hi all - when I forward mails from my account mail to my freshdeck generated mail for receiving tickets, it does not show up. My account mail is also the one I use as an agent in my own help desk. Is there a built in "block" from adding tickets via your own account/agent mail? And can I unblock it?

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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Martin,


    That shouldn't be the case. It should create a ticket in the helpdesk irrespective of whether it is coming in from the agent or an user. I've logged a support ticket for this case for deeper troubleshooting.


    Cheers!

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