+2Hi, I have about 40 agents on our Freshdesk system.
We have about 120 different Companies for which we answer tickets for.
Can I limit access to certain customers for specific agents? The only way I can see this can be done is by creating 120 groups.
Thanks. Jon
+6Greetings
I understand your request to limit agent access to tickets based on companies. Unfortunately, at this time, access can only be restricted based on groups. We can create groups and restrict access accordingly, as you have mentioned. Thank you for your feedback, I will pass it on to the team to take it up for a feature request.
Thank you.
Sujitha Dhanaseelan.
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