Skip to main content

DKIM Selector Clash with Send Grid

G
Apprentice
Hello,

We use SendGrid ourselves so already have the s1 and s2 selectors assigned to our DNS for our own SendGrid account.

As such we are not able to verify our DNS records to activate DKIM for our domain with Freshdesk.

Is there a work around to this so we can change the freshdesk selectors or use our own SendGrid API key?
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    2 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi Powell,


    Our Support team can help you with new DNS entries in such cases. I'll have one of our support heroes to get in touch with you.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Community Debut

    Hi.

    I have the same problem. Can someone help?

    Most helpful members this week

    Terms of UsePrivacy Notice