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Hidden ticket fields for agents

D
Apprentice

Would it be possible to hide tickets from agents, so we'd be able to store data against a ticket, without it cluttering up the agents UI. This data can then be accessed like any normal ticket field using the API / third party app. 

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    3 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Daniel,


    You can try the Custom ticket fields app to hide/disable fields for agents. Please give it a try and let us know if you have any feedback!



    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    D
    Apprentice

    Thanks Aravind, much appreciated!

    aravind.sundararajan
    Skilled Expert
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    Thank you @Daniel. Follow the Release notes forum for information about the latest updates in Freshdesk.


    Cheers!


    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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