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pasting images

  • December 11, 2017
  • 4 replies
  • 47 views
F
Apprentice

Hello,




We have a problem with Freshdesk when we use Images





image





image




but when i received the mail in Outlook and Gmail, the image is not visible





image












Thank you


Fabien




URL Freshdesk : http://support.immpact.itga.fr




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    4 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Fabien,




    Sorry that we have missed out on this thread. Are you still facing issues with the option ?




    Cheers!


    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    F
    Apprentice

    Hello,




    The problem is the same. We always had this bug.




    Thanks 


    Fabien


    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Fabien,



    I've converted this topic into a support ticket for further troubleshooting purposes. One of our support heroes will reach out to you soon!




    Cheers!


    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    **update from the support ticket**:


    This certainly is not an issue with Freshdesk and it can be caused by a setting in Outlook that prevents the images from loading up . For more information , read : https://support.microsoft.com/en-us/help/2638687/pictures-cannot-be-displayed-and-are-shown-as-red-x-in-outlook


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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