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Activation Emails Not Going Out

K
Apprentice

Help i have a flood of people registering and not getting activation emails!


tempest.freshdesk.com


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    7 replies

    K
    Apprentice
    • kim.dobranski
    • Author
    • Apprentice
    • 2 replies
    • March 17, 2017

    No one has any idea? I am evaluating this product and so far i'm not overly pleased having a problem like this right our of the gate.

    J
    Contributor
    • jacob_14607
    • Contributor
    • 26 replies
    • March 21, 2017

    Hi Kim, 


    Sounds like there is an issue in the backend of your account. What plan are you on? 


    Looking forward to your reply


    ~Jake

    E
    Community Debut
    • eva.virgin
    • Community Debut
    • 5 replies
    • March 24, 2017

    Hi,


    I just hade the same problem when I imported 30 people from a csv-file.

    I found out that if you go to Customers and stand on the Contacts tab you can make a choice to show all unverified Contacts, tick the "mark all box"  and then click the "Send activation email" - button.


    I hope this helps you.


    BR//Eva V, Systemstöd AB


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    E
    Community Debut
    • eva.virgin
    • Community Debut
    • 5 replies
    • March 24, 2017

    Hi Kim,


    It seems my last reply just vanished...

    I just had the same problem as you when I imported 30 Contacts via CSV and I found that you can go via Customers, choose Showing = Unverified.

    Tick the box field and press the button "Send activation email"


    I hope this helps.


    BR//Eva Systemstöd AB

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    image


    V
    Community Debut

    Hello Kim,


    We hope your issue was resolved on the ticket https://support.freshdesk.com/helpdesk/tickets/1068848. Please feel free to reach out to us anytime should you need any further assistance on this, we'd be glad to help you out.


    Regards,
    Vishal


    S
    Community Debut

    Me, too. I am clicking the send activation email button and no activation emails are being sent, this includes one for my agent.

    E
    Community Debut
    • eva.virgin
    • Community Debut
    • 5 replies
    • June 22, 2017
    Hi Care 24/7 Support, Try looking in the trash folder first, most of the emails from FD ended up in our trash folders. If you write to FD support they will give you a list with IP-adresses that needs to be whitelisted on your server. Below is part of the reply I received. Hope this helps! Kindly share this with your IT team so that they will be able to clear the email queued in the servers. Also to avoid this queuing in the future please ask them to whitelist our email server's IP addresses in your servers so that mail communications will be hassle free. 167.89.33.104 167.89.33.214 167.89.33.2 167.89.4.19 167.89.72.118 167.89.76.158 167.89.76.163 167.89.69.3 167.89.69.61 167.89.10.34 167.89.11.190 167.89.11.179

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