Skip to main content

Bulk actions not working

K
Contributor

Hi,


when I want to perform bulk action and reassign multiple tickets to a group, the bulk actions pop-up window just freezes (there is a loading symbol but nothing happens - even when I try to reassign a small amount of like 2 or 3 tickets).


Other types of bulk actions, such as reassigning tickets to a specific agent, work just fine.


Can you please fix this?


Thanks,


Kristýna

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    2 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Kristyna,


    It's very surprising and equally disappointing that the bulk actions doesn't work on a particular scenario for you. We'll create a support ticket to troubleshoot this issue further.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    K
    Contributor
    • kubackova
    • Author
    • Contributor
    • 4 replies
    • November 7, 2017

    Thanks!

    Most helpful members this week

    Terms of UsePrivacy Notice