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Disable Automatic ticket generation from email

A
Apprentice

I don't want any tickets to be generated from any kind of emails.

I need an option that reads:

"Disable ticket generation from emails: ON/OFF"

Can I get this option please?

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    5 replies

    D
    Contributor
    Forum|alt.badge.img+5

    You could create a Dispatch R rule to delete any new tickets from source "Email"

    M
    Contributor
    • manoj
    • Contributor
    • 61 replies
    • September 5, 2016

    Hi Andres,


    "Helpdesk Restriction" feature in freshdesk should help you solve your problem. You could use this feature to allow only users from a whitelisted domain to be able to clear tickets. Please refer to the link below for more details.


    https://support.freshdesk.com/support/solutions/articles/218385-restricting-helpdesk-access-to-certain-domains-whitelisting-

    C
    Community Debut
    • csilva
    • Community Debut
    • 1 reply
    • September 6, 2016

    I cannot see the "Helpdesk Restriction" feature in freshdesk Blossom Plan.

    A
    Apprentice

    Hello Manoj,


    Please tell me again where am I supposed to see that "Helpdesk Restriction" feature?



    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi Aheeva,


    The feature is available from the Estate and Forest plan . Sorry to say that the feature is not available in your current subscription.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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