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Automatically assign ticket to first responder - Does not work for some techs

J
Apprentice

Hello,


We have multiple mail servers.  Our techs who are on mailserver1, the rule works fine. Yet any techs on mailserver2,3,4, etc, this rule does not work.  I can not figure it out.  Anyone have similar issues?

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    3 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    Sorry to let you know that this has been identified as a bug. Our developers are on the case and we'll update this thread once we roll out a fix for this issue.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    J
    Apprentice
    • jhester
    • Author
    • Apprentice
    • 1 reply
    • March 9, 2017

    Thanks for the update.  I am looking forward to this being fixed.  

    anirudh.narasimhan
    Contributor

    Hello,


    This has been fixed for your account. Could you please check for the same and let me know if you are still facing any issues.


    Cheers!

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