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Why are the right click functions disabled on Freshdesk?

M
Apprentice

So when I do a ticket search on Freshdesk, I always start on a fresh tab and then right click on a ticket link to work on a new ticket in a new tab. But now, Freshdesk doesn't do that any more. Instead, I find myself clicking on the ticket I want to work on, but having to lose the search I started originally on the tab. Now, I have to duplicate that result so that I have to go back to the tab I used to search just to hit the back button. An extra step that I didn't have to do before.


What's going on?


Thank you in advance.


Sincerely,

Moses

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    aravind.sundararajan
    Skilled Expert
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    Hello Moses,


    This was an unintentional change - some update that we pushed last week caused this! We'd be working on priority to get this fixed. You can follow the original forum here.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12
    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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