Is there a way to remove ticket fields from right from the ticket page without using an app?
Question
Remove/edit default ticket fields
+2
+12Hello
Welcome to the Freshworks community! Can you please elaborate on the need to remove ticket fields on the ticket page? You can use Dynamic sections to show/hide fields based on type or other dropdown fields.
Cheers!
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
1 person likes this
+2Hi, I actually want to have a ticket type with subcategories but the only way to do this to create a new custom field also called type but the problem is that the default field “Type” is still there I cannot remove it or hide it only except with an app
+12Understood,
You can add this as a feature request on this topic monitored by our product team!
Cheers!
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.