I don't get notifications when users create tickets.
I have configured an email address in the email settings.
Solved
I don't get notifications when users create tickets.
Best answer by jim.stephen
Hi
Greetings from Freshworks Community!
I understand that you are not getting any Email notifications whenever users creates tickets, in order to receive notifications, kindly go to Admin → Email Notifications → Agent notifications → New ticket created → Notify Agents → Add Agent → Add your email address → Save → Toggle On the Notification.
Post this you will be notified whenever a Ticket is created.
I hope this helps.
+6Hi
Greetings from Freshworks Community!
I understand that you are not getting any Email notifications whenever users creates tickets, in order to receive notifications, kindly go to Admin → Email Notifications → Agent notifications → New ticket created → Notify Agents → Add Agent → Add your email address → Save → Toggle On the Notification.
Post this you will be notified whenever a Ticket is created.
I hope this helps.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
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