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Link to "SPF record" is broken

A
Apprentice

Hi,


The link on the page "example.freshdesk.com/admin/email_configs" pointing to to "SPF record", on the right sidebar, is broken.

Its probably pointing to an old url.


Thanks,

Atimoda

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    5 replies

    T
    Community Debut
    And it still is.
    M
    Community Debut
    • mkaiser
    • Community Debut
    • 2 replies
    • March 7, 2017

    Still broken. What are the spf records that we need?

    T
    Community Debut
    • tom_11170
    • Community Debut
    • 2 replies
    • April 5, 2017

    Still broken. What are the spf records that we need?!!

    M
    Community Debut
    • mkaiser
    • Community Debut
    • 2 replies
    • April 5, 2017

    Add, do not replace anything, to your spf record. This is the same one you use to login and check tickets. Your "main" freshdesk url. It worked for me at least.


    Include:<your freshdesk domain>


    ex:


    include:abc.freshdesk.com


    another


    include:jimssupport.freshdesk.com


    S
    Apprentice

    Hi,


    You could configure DKIM in your FreshDesk account which will also take care of the SPF records. 

    When you configure DKIM some DNS entries will be displayed that need to be published in your DNS which includes the SPF and DKIM records. Hence there is no need to publish a separate SPF record in your DNS.

     

    Please visit the following link to configure DKIM in your FreshDesk account.

    https://support.freshdesk.com/solution/articles/223779-digitally-sign-emails-with-dkim-


    Regards,
    Stephen

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