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Feedback Widget Refused to Connect

B
Apprentice

Having issue with feedback widget. It goes normal about 3 weeks and suddenly it display an error 'company.freshdesk.com refused to connect'. And in console I got error  
Refused to display 'https://company.freshdesk.com/subscription' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

  


Is it because my free trial period is over? And how do I got it fixed like normal again?

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    3 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Billy,


    This error would show up only if the account trial has expired or if it's currently suspended. Looks like your account is still active (S****sa.freshdesk.com) and so you shouldn't be seeing this error. Did you actually copy paste the code available in the Admin -> Feedback widget section?


    Might be a pretty dumb question but did you modify the url in the widget code to reflect your Freshdesk account instead of company.freshdesk.com?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    B
    Apprentice
    • billy_18201
    • Author
    • Apprentice
    • 1 reply
    • January 8, 2019

    Oh I see. My account free trial indeed expired and the account got suspended (s******help.freshdesk.com). That's why the feedback widget showing error refused to connect. Thank you for the information.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Thanks, Billy. Let me know if you need help with anything else.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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