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Linking an Asset to a Service Request Ticket from within a work flow

  • July 26, 2023
  • 1 reply
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S
Skilled Expert
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Hi,

I want to link assets to a Service Request ticket using a workflow.

Scenario: in a Service Catalog item i added a custom filed, that allows the requester to choose from a certain asset type  (e.g. printers). 
so i do have the name of the printer available in a custom field for the Service request. what action or method (maybe API call?) can i use to make an association of that Asset to the ticket?

any ideas?

thanks,

 Günther

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Daniel Söderlund
Skilled Expert
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Stague71 wrote:

Hi,

I want to link assets to a Service Request ticket using a workflow.

Scenario: in a Service Catalog item i added a custom filed, that allows the requester to choose from a certain asset type  (e.g. printers). 
so i do have the name of the printer available in a custom field for the Service request. what action or method (maybe API call?) can i use to make an association of that Asset to the ticket?

any ideas?

thanks,

 Günther

Hello, 

If you have the asset in stock you can use the asset update API to do it

( web request node) https://api.freshservice.com/v2/#update_an_asset

Solution consultant @ synerity.eu, A new error is always a sign of progress!

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