👋 Hello folks!
Just a quick update: following the beta, Freddy AI Agent has now rolled out to all our EX customers. Over 1,000 businesses have already started using it, and many of the GA updates are based directly on feedback from this Community—so thank you!
🔍 What’s New in GA?
Here are a few improvements we've made to help deliver a smoother, more effective experience:
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📊 ROI & Usage Tracking – Get visibility into how Freddy AI Agent is being used and the impact it’s making.
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🚀 Controlled Rollouts – Start with a smaller group before scaling up across your team.
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⚡ Improved Performance – Now powered by GPT-4o mini and 4o upgrades for faster, more accurate responses.
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✅ Cleaner Experience – Includes pre-filled forms and simplified ticket views for quicker resolution.
💬 Curious what your peers are saying?
“Freddy AI cut our response times by 80–90%—from hours to just 30 seconds. Ticket resolution is faster, and our agents’ workload has significantly decreased.”
— Leading Fintech org
And here’s some insights -
- 68% of customers choose Freddy AI Agent for the ease of implementation
- 66% report reduced agent workload
- 63% benefit from 24/7 accessible support
🚀 Want to get started?
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Here’s the detailed guide to help you set things up.
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We’re also running a beta program where Freddy AI Agent can now pull answers directly from your SharePoint documents. Sign up here if you’d like to give it a try!
