Hello there!
Welcome to this week's edition of Freddy Fridays, where we introduce another game-changing innovation for global support teams - Freddy Translate! š
š Struggling with language barriers in support?
How frequently do your service teams struggle to provide support to your global teams? Language differences can disrupt communication, delay issue resolution, and negatively impact overall employee satisfaction.
š£ Introducing Freddy Translate!
Freddy Translate optimizes ticket handling for globally distributed teams by instantly translating incoming tickets into the agent's preferred language. This enables agents to provide fast and effective support, no matter the language barrier.
š¤ Where can you find it?
Navigate to Admin > Freddy AI and enable the toggle for Translator.
š¤ How does it work?
š Translate Entire Tickets: Click the Translate option at the top of the ticket.
šTranslate Parts of the Ticket Thread: Use the Translate options available in each ticket response.
Learn More
š Want to learn more about enhancing your support with Freddy Copilot? Join our upcoming webinar series: Freddy Copilot for IT - A Masterclass
Don't miss this opportunity to elevate your support game! Save your seat and explore how to transform your teamās efficiency with Freddy Copilot.
Cheers
Anupama Phal
