Hey there!

Welcome to this week's edition of Freddy Fridays, where we show you how Freddy AI Agent can be enabled on public channels for instant resolution of simple and repetitive queries.

🧐 How important is it for employees to receive support on public channels?
Today’s employees collaborate frequently on public channels. It becomes a question of convenience that support also be available on channels such as Microsoft Teams and Slack that employees frequent.

️ Gear up for support on multiple channels!

Enable round-the-clock instant support on your preferred channels. Free up agents for more strategic tasks while Freddy AI Agent intuitively intercepts conversations and queries on public channels and provides timely resolutions.

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️ What do customers say about Freddy AI Agent?
After implementing Freshservice, the team experimented with AI agent and chatbots – quickly realizing real returns on their investment. Freshservice's generative AI-powered agents — in conjunction with the Microsoft Teams — provides employees with 24/7 support and shortens resolution times within Teams - Porsche eBike Perfomance
 

 Read more about Freddy AI Agent. You can also sign up for a personalized demo here.

Cheers
Anupama Phal