Hi @reuven 

Greetings from Freshworks Community! 

I understand you need some manuals on explaining the Custom reports, please make use of the following links: 

1. Custom reports: https://support.freshdesk.com/en/support/solutions/articles/50000001028-custom-reporting-basics 
2. Exporting: https://support.freshdesk.com/en/support/solutions/articles/50000001002-how-do-i-export-the-report-data-from-analytics- 
3. Video explanation: 

I hope this helps! 

Guess you didn’t read the whole question.  There’s NO COMPLETE manual detailing all the different fields.

That is only basic superficial info there.

@reuven try https://freshdesk.com/assets/resources/freshdesk/Make-informed-decisions-with-Freshdesk-Analytics.pdf

Hello @reuven

I understand that the analytics require a full manual guidance.

This is Sudhan, your product consultant from Freshworks and, and I highly encourage you to take advantage of this opportunity by scheduling a Kick-Off session for 30 minutes by clicking the link below: https://calendly.com/chidambara-sudhan/product-consultation

This program is complimentary and we’ll work on a Zoom call together to get the best out of your system.

Hoping to connect with you soon!