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Number Of Unresolved Tickets By Hour Of The Day

A
Apprentice
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Hey Community,

I am try to use analytics in order to build a dashboard that would show me the number of unresolved tickets by the hour of the day (as it would help me to track the workload during the day).

Also, I wish to be able to see this dashboard for each date that I would like to put as a filter on my dashboard (today, yesterday, 2 days ago etc.)

Does anyone has an idea how to make such kind of dashboard?
Thanks!

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2 replies

Amrit Mishra
Community Manager
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  • Amrit MishraCommunity Manager
  • Community Manager
  • 130 replies
  • July 31, 2024

@amit.e please see if your requirement is similar to the one posted here.

A
Apprentice
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  • amit.e
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  • Apprentice
  • 1 reply
  • July 31, 2024
Amrit Mishra wrote:

@amit.e please see if your requirement is similar to the one posted here.

@Amrit Mishra Thanks but that one is not suitable.
I wish to see the amount of unresolved tickets on each hour of day in order to have a bit more knowledge on what is the current workload at every point of time during each day

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