Our next Coffee Chat is here. We have
It’s happening on Tuesday, 17th May 2022 at 11 AM EST.
The topic of discussion is: Successfully implementing self-service within an organization.
Please block your calendars for about 45 minutes to answer five questions and have an interactive session with Stephan Mann, Principal Analyst and Content Director at ITSM.tools
Be sure to mark your calendars for this one!
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Which challenges and opportunities drove your organization to adopt IT self-service capabilities?
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How would you rate your self-service success to date, and why?
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What are the most significant issues you faced in introducing your self-service capabilities?
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How does your organization encourage employees to use its IT self-service portal? In particular, how did/do you market your self-service capabilities?
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What are some of the good or best practices you’ve adopted to drive your self-service success?
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Have you extended your IT self-service portal to other business functions? If so, what was involved?
As always, here’s reminder about a few things to keep in mind
Six important things to know before we get started on our coffee chat 
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To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your answer with A1 and use the
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If you cannot make it at 11:00 am EST or even if you’re past time, you can still post your answer to a particular question.
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You can reply to each others threads/posts to keep the conversation going.
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Be polite and respectful of other people’s opinions.
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Most importantly, have a great time here!
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Lastly, I will make sure to engage with all of you to make this interesting.
