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Our next Coffee Chat is here. We have @manns hosting it for us ☕️ 🎉

It’s happening on Tuesday, 17th May 2022 at 11 AM EST.

The topic of discussion is: Successfully implementing self-service within an organization.

Please block your calendars for about 45 minutes to answer five questions and have an interactive session with Stephan Mann, Principal Analyst and Content Director at ITSM.tools  

Be sure to mark your calendars for this one!

  1. Which challenges and opportunities drove your organization to adopt IT self-service capabilities?

  2. How would you rate your self-service success to date, and why?

  3. What are the most significant issues you faced in introducing your self-service capabilities?

  4. How does your organization encourage employees to use its IT self-service portal? In particular, how did/do you market your self-service capabilities?

  5. What are some of the good or best practices you’ve adopted to drive your self-service success?

  6. Have you extended your IT self-service portal to other business functions? If so, what was involved?

As always, here’s reminder about a few things to keep in mind
 

Six important things to know before we get started on our coffee chat :coffee:

  1. To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your answer with A1 and use the Quote option 

  2. If you cannot make it at 11:00 am EST or even if you’re past time, you can still post your answer to a particular question.

  3. You can reply to each others threads/posts to keep the conversation going.

  4. Be polite and respectful of other people’s opinions.

  5. Most importantly, have a great time here!

  6. Lastly, I will make sure to engage with all of you to make this interesting.

For those who are viewing this conversation later, feel free to add in your thoughts and questions at any time. These coffee chats are text-based to keep the conversations on-going and for us to refer to it at any point easily.

Hi, was there a recorded zoom on this?  I really wanted to attend but couldn’t connect with the right manager for this, for some reason.  We are a new customer using Freshservice and it sounded like a really great topic.  Thanks again

-Keither

Hi, was there a recorded zoom on this?  I really wanted to attend but couldn’t connect with the right manager for this, for some reason.  We are a new customer using Freshservice and it sounded like a really great topic.  Thanks again

-Keither

Hi @Keither it was a text-based chat that can be read/scanned from start to finish.

I’d be interested to hear from a Freshservice customer who has really cracked IT self-service. I know they are out there :)

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