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Hi everyone! I would like to ask for some help.

I have the task of integrating FreshDesk with Power BI. Here in the forum I found some steps, but I still have doubts and need help to move forward with this demand.

I would like to know if there is a step-by-step tutorial for beginners on how to do this integration. From scratch! Because nothing like this has ever been done in my environment. I have already done this configuration:

 

and now I need the steps to proceed with the integration. Can you help me? I would be very grateful!

 

Best regards.

Here is an easy way to do it and is very detailed

https://audministrator.wordpress.com/2018/11/07/powerbi-using-freshdesk-web-services-api/

 

the one you are testing is the one on the App Marketplace, right? It is a trial version and is good but limited. I suggest you to connect to FreshDesk with the API and develop all your reports on Power BI directly. I use FreshService but the basics are the same and you will get much better results with it!

 API documentation : https://developers.freshdesk.com/api/

 

hope it helps,

 

saludos!

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