How do I....?

I am trying to have the data from Freshcaller to sync up with Freshsales but it is not allowing me to do it. It says the organization doesn’t exist or it is in another data center.

Hello, everyone! I'm new to working with Power BI and Freshservice, and I’m looking to connect the two in order to create a ticket analytics report/dashboard for senior leaders in our organization. Since I’m just starting out with this, I would greatly appreciate any guidance or advice on the steps I need to follow to achieve this integration. Additionally, I’m wondering if I would need any specific account permissions or roles in Freshservice to access the necessary data for this task. Any tips, resources, or insights would be incredibly helpful. Thank you in advance!

Hi, we are using Freshdesk with Freshcaller, before we had a separate Ticket system and VoIP system.We mostly use headsets from Jabra which work fine with Teams & Avaya Agent / Workplace. But the issue with Freshcaller is that it is webbased and it is not recognized by any headset or can use the buttons/function of a headset.Therefore you cannot accept a call by picking up the headset, pressing the button on the headset or lowering the boom arm. We are not a classical Call Center and our agents work with different software and also perform work away from the laptop. This results in abandoned calls as the agent needs to hear the ring, click on the browser, the correct tab and on the accept button.Before they just pick up the call with the functionality of the headset. Is there a solution to this problem or is there a plan to release a Windows Application?

Hey all, Something that is really puzzling me at the minute is, if there’s an ability to sign off agents in FreshCaller at the end of the day if they’ve left themselves logged in? For reference we track agent signed on time and which codes they use as a way to forecast and ensure we are resourced enough so it’s important we log the correct hours so when someone leaves their selves in a particular status overnight it affects our reporting. It seems like you’re able to if they still have an active tab but if they’ve made a dash for it which let’s face it most agents do when they’ve finished their shift and haven’t switched to offline it doesn’t seem possible in any way to sign them off from FreshCaller. Any help with this would be really gratefully received. Thanks!