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How to load data from a customer already registered in a new ticket using an api

  • October 13, 2019
  • 1 reply
  • 33 views
A
Apprentice

Hi.

I would like to know if it is possible to create integration where I can load the data of a customer already registered in the new ticket section just by inserting a field by connecting an api to another external application
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    S
    Skilled Expert
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    • saifali.shaik
    • Skilled Expert
    • October 18, 2019

    Hello Andrea,


    Let me know if I understood correct.


    You want to build a integration with Freshdesk (as an App) that will load the details of the same customer inside the app from external API ?



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