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M
Apprentice

Hi,

I'l like to use powerbi to make some reports.

I discovered this: https://apps.freshdesk.com/freshdesk_on_powerbi/

Looks great.

Then I received the mail below, then nothing.

Do you know what I'm supposed to do?

Thanks

Matthieu



image



    Did this topic help you find an answer to your question?

    15 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Matthieu,


    This should be a confirmation that the integration process has kicked off as expected. The app has been developed by a third party and listed on our marketplace. You can reach out to freshdesksupport@radiare.com in case if you have any questions regarding this.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    H
    Community Debut
    • haukur
    • Community Debut
    • 2 replies
    • July 4, 2018

    Matthieu Giorgini, did you manage to get this working?

    M
    Apprentice

    Nope. Actually, I understood nothing about the process :(

    A
    Contributor
    • astout
    • Contributor
    • 5 replies
    • July 6, 2018

    The third party Power BI solution that FreshDesk is promoting is from a third party.  I suggest that if FreshDesk would improve their API, the third party would not be necessary and direct Power BI integration would be possible.  ZenDesk already has direct Power BI integration and they have published an App in the Power BI marketplace.  It would be a wise decision for FreshDesk to do the same.

    H
    Community Debut
    • haukur
    • Community Debut
    • 2 replies
    • July 6, 2018

    I agree to this point. Freshdesk claims to have about 150.000 businesses that rely on freshdesk, but freshdesk is useless if you can't do proper analysis, and to be frank the reporting tool within freshdesk is very limiting.

    A
    Community Debut

    Same issue here. Waiting them reply my email.


    BTW, almost 1 year already, and we have not natively integration from Freshdesk side?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    We're in talks with the 3rd party to standardise the integration and also to be more responsive to the requests. We understand that the 3rd party integration is definitely not the solution that you're looking for but for now, it is the best possible option. We'll evaluate the request for native integration in future if there are more requests to integrate PowerBI with Freshdesk. 


    On a different note, few of our customers have found the Ticket activities export to be useful in extracting data from Freshdesk. I've also seen several dashboards set up in PowerBI with the help of the data available in the Ticket properties export. Did you get a chance to explore either of these?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    P
    Community Debut

    Hi,


    I'm able to connect to FreshServia via ODATA. I an see the relevant tables.


    BUT in table users, email-addresses are anonymized like p******r@company.com ... I need them to match this with another table on an internal SQL server...


    Thanks,

    Philip

    P
    Community Debut

    Hi,


    second question: Where do I find the reported minutes/hours for a specific ticket?


    Thanks,

    Philip

    P
    Community Debut

    Hi,


    no comments? :(

    Rob Fischer
    Community Debut
    • Rob Fischer
    • Community Debut
    • 1 reply
    • January 3, 2022

    You can call the API and loop through the pages in Power BI setting up a dataset that you can set to refresh on a schedule. Feel free to reach out if you are struggling with implementing this.

     

    https://www.aviationithelp.com/contact-us

    audministrator
    Community Debut
    Forum|alt.badge.img

    I have PBI template that just does that using native Power BI Queries.

    No export needed… has been used by many users before...

     

    See here for more information :

    PowerBI – Using FreshDesk Web Services API

    J
    Community Debut
    Forum|alt.badge.img+1
    audministrator wrote:

    I have PBI template that just does that using native Power BI Queries.

    No export needed… has been used by many users before...

     

    See here for more information :

    PowerBI – Using FreshDesk Web Services API

    Can you share the template?

    audministrator
    Community Debut
    Forum|alt.badge.img

    Hi Jonathan,

    Please post the question in my blog 

    PowerBI – Using FreshDesk Web Services API

     

    And I will return back to you …

     

    Thanks

     

    alex9910
    Community Debut
    • alex9910
    • Community Debut
    • 3 replies
    • March 1, 2024

    It seems like you're interested in using Power BI to create reports, and you've found a useful integration with Freshdesk. If you received an email about it but haven't received further instructions, it might be helpful to check your email again for any follow-up messages. Sometimes, these integrations require additional steps for setup or activation. If you still haven't received any guidance, you might want to reach out to Freshdesk support or consult their documentation for assistance. They should be able to provide you with the necessary instructions to get started with using Freshdesk on Power BI.

    Reply


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