Hello Everyone,
Im having this issue recently trying to recreate one of our agents account, that was a long time off.
I've already reactivated his early email account, so he has access using the same account information. There wasn't a way for me to create a fresh new account since his email address was already on the system, so I proceeded to send him a reset password link.
The only problem is that whenever he tries to reset the password, the link is taking him to login into the portal showing something like "you must login to access this page"
The link received is something like this: http://XXX.freshdesk.com/password_resets/b9wvdzBfnko67eO6hdIv/edit
I tested the link logged with my account, but it doesnt reach to any page but my freshdesk dashboard.
Can you help me with this issue?
Thanks!