Hi,
I’m new to FreshService and I’m looking for a way to associate incident tickets with software so that I can use it for reporting. I know that I can associate any ticket with a ‘normal’ asset, but I can’t find a way to associate with software assets.
Thanks in advance,
Toby
Best answer by keefe.andrews
To my knowledge there is not a way to associate tickets with software as an asset. Currently we use the categories to group tickets by software (Example: Category: IT, Sub Category: Autodesk Software, Item Category: Autocad) Check out the ideas section in the community where we can upvote suggestions like this.
+8To my knowledge there is not a way to associate tickets with software as an asset. Currently we use the categories to group tickets by software (Example: Category: IT, Sub Category: Autodesk Software, Item Category: Autocad) Check out the ideas section in the community where we can upvote suggestions like this.
+9Hi
Upvoted the idea but wanted to post here as well. Seems odd that this is not already implemented. Instead admins are maintaining multiple lists of software?
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