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Has anyone had luck with creating a workflow where upon receiving an approval/denial they are able to make an action to which the current request/ticket is closed and replaced instead with a service catalog item? In our use case, if someone has an account that needs extension for use, it can be approved and go about the day. However when denied, the account needs termination and we want it to trigger our termination service item. 

Has anyone had luck with creating a workflow where upon receiving an approval/denial they are able to make an action to which the current request/ticket is closed and replaced instead with a service catalog item? In our use case, if someone has an account that needs extension for use, it can be approved and go about the day. However when denied, the account needs termination and we want it to trigger our termination service item. 

Hello, 

Sure you need to use a webrequest node and the Freshservice  API. https://api.freshservice.com/v2/#create_service_request
 

 

Has anyone had luck with creating a workflow where upon receiving an approval/denial they are able to make an action to which the current request/ticket is closed and replaced instead with a service catalog item? In our use case, if someone has an account that needs extension for use, it can be approved and go about the day. However when denied, the account needs termination and we want it to trigger our termination service item. 

Hello, 

Sure you need to use a webrequest node and the Freshservice  API. https://api.freshservice.com/v2/#create_service_request
 

 

This is what I was looking for! THank you much for this. 
I may have been reading it wrong, however are there attributes where it can pull the static information that is within the form itself? 

Has anyone had luck with creating a workflow where upon receiving an approval/denial they are able to make an action to which the current request/ticket is closed and replaced instead with a service catalog item? In our use case, if someone has an account that needs extension for use, it can be approved and go about the day. However when denied, the account needs termination and we want it to trigger our termination service item. 

Hello, 

Sure you need to use a webrequest node and the Freshservice  API. https://api.freshservice.com/v2/#create_service_request
 

 

This is what I was looking for! THank you much for this. 
I may have been reading it wrong, however are there attributes where it can pull the static information that is within the form itself? 

Hello, 

Yes, placeholders, 
For the service item that you like to take the info from you need to search for it here 
 

 

For ticket fields 

 

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