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I’ve noticed new features in Freshdesk, particularly in the scenarios section. Two buttons suddenly appear there. Can you explain the difference between them? I have the role of an administrator. Is there any difference for me, or is the distinction more relevant for regular Helpdesk agents? 

Hi ​@Perry.gy 

I hope you are doing well :)

I understand that you are curious about apply and execute buttons. 

Apply will prefill, giving room for further updates. More like ticket templates where as execute will complete the action

Feel free to respond to this thread for any queries :)

Thank you

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