I need a little bit of help.
I’m trying to create a simple automation, Ticket Raised ==> Check Condition ==> Trigger webhook to update the same raised ticket.
But I can’t make it work with placeholders on the callback URL:
If I fix a ticket to the url, i.e.: https://xyz.freshservice.com/api/v2/tickets/74168 it works but when I use a placeholder to use the ticket id from the first step https://xyz.freshservice.com/api/v2/tickets/{{ticket.id}} then it fails!
Not sure why, because no information is available in the log.
Do I need to declare a variable form the incoming data and then put that variable in the call back url?
Many thanks,
