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Hi everyone. 

My IT Department used to use custom Service Catalog items for Onboarding. I recently switched to the Onboarding module and have noticed an incongruence. 

My company is international, so we use the world DD-MM-YYYY date format on our service desk. Each office creates it’s own service requests. I create them for one of our USA office. In the past, the DATE object, when inserted as a Placeholder into a ticket title would insert it in MM-DD-YY format. 
 

My Onboarding tickets do not do this, they are formatting DD-MM-YYYY (the person below starts tomorrow, I watched the HR person pick the date and know it was done correctly).
 

Does anyone know a way to chage this on a per-form basis? I woudl like the dates to format correctly for my USA users without forcing all my international users to use our dumb USA date format*.

 

Thank you

 

*the international dd-mm-yyyy format is superior, for the record. But I can’t change the whole country, so I ahve to live with it. 

Hi everyone. 

My IT Department used to use custom Service Catalog items for Onboarding. I recently switched to the Onboarding module and have noticed an incongruence. 

My company is international, so we use the world DD-MM-YYYY date format on our service desk. Each office creates it’s own service requests. I create them for one of our USA office. In the past, the DATE object, when inserted as a Placeholder into a ticket title would insert it in MM-DD-YY format. 
 

My Onboarding tickets do not do this, they are formatting DD-MM-YYYY (the person below starts tomorrow, I watched the HR person pick the date and know it was done correctly).
 

Does anyone know a way to chage this on a per-form basis? I woudl like the dates to format correctly for my USA users without forcing all my international users to use our dumb USA date format*.

 

Thank you

 

*the international dd-mm-yyyy format is superior, for the record. But I can’t change the whole country, so I ahve to live with it. 

Hi, 

 

You can change the way the date is presented using Liquid filters 

Powerful Placeholders with Liquid Filters : Freshservice

{{change.planned_start_date | date: '%Y-%m-%dT%H:%M:%S'}}

That worked perfectly. Thank you so much. 

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