My IT Department used to use custom Service Catalog items for Onboarding. I recently switched to the Onboarding module and have noticed an incongruence.
My company is international, so we use the world DD-MM-YYYY date format on our service desk. Each office creates it’s own service requests. I create them for one of our USA office. In the past, the DATE object, when inserted as a Placeholder into a ticket title would insert it in MM-DD-YY format.
My Onboarding tickets do not do this, they are formatting DD-MM-YYYY (the person below starts tomorrow, I watched the HR person pick the date and know it was done correctly).
Does anyone know a way to chage this on a per-form basis? I woudl like the dates to format correctly for my USA users without forcing all my international users to use our dumb USA date format*.
Thank you
*the international dd-mm-yyyy format is superior, for the record. But I can’t change the whole country, so I ahve to live with it.
Best answer by Daniel Söderlund
Tony Gambino wrote:
Hi everyone.
My IT Department used to use custom Service Catalog items for Onboarding. I recently switched to the Onboarding module and have noticed an incongruence.
My company is international, so we use the world DD-MM-YYYY date format on our service desk. Each office creates it’s own service requests. I create them for one of our USA office. In the past, the DATE object, when inserted as a Placeholder into a ticket title would insert it in MM-DD-YY format.
My Onboarding tickets do not do this, they are formatting DD-MM-YYYY (the person below starts tomorrow, I watched the HR person pick the date and know it was done correctly).
Does anyone know a way to chage this on a per-form basis? I woudl like the dates to format correctly for my USA users without forcing all my international users to use our dumb USA date format*.
Thank you
*the international dd-mm-yyyy format is superior, for the record. But I can’t change the whole country, so I ahve to live with it.
Hi,
You can change the way the date is presented using Liquid filters
My IT Department used to use custom Service Catalog items for Onboarding. I recently switched to the Onboarding module and have noticed an incongruence.
My company is international, so we use the world DD-MM-YYYY date format on our service desk. Each office creates it’s own service requests. I create them for one of our USA office. In the past, the DATE object, when inserted as a Placeholder into a ticket title would insert it in MM-DD-YY format.
My Onboarding tickets do not do this, they are formatting DD-MM-YYYY (the person below starts tomorrow, I watched the HR person pick the date and know it was done correctly).
Does anyone know a way to chage this on a per-form basis? I woudl like the dates to format correctly for my USA users without forcing all my international users to use our dumb USA date format*.
Thank you
*the international dd-mm-yyyy format is superior, for the record. But I can’t change the whole country, so I ahve to live with it.
Hi,
You can change the way the date is presented using Liquid filters
