Customer spotlight: AMA with Freshdesk customer, Zalora

Welcome to our very first Community take-over 

The spotlight will be on Kannan, Director of Payments, Zalora, a Freshdesk customer, on March 22. 

Zalora is Asia’s online fashion and lifestyle destination. With a surge in online customers during the pandemic, they required a digital shopping and support experience to meet the demand. 

Enter: Freshdesk omnichannel. With Freshdesk Zalora was able to streamline all customer activity in one platform. A unified view of customer and transaction history gave agents the ability for more personalized interactions. 

They saw a notable improvement in brand loyalty, repeat shopper rate of 75% and customer satisfaction scores increasing by 5% every quarter.

This is a great opportunity for you and your team to connect with a Freshdesk customer, ask any questions and share use cases that can help you make the most out of our product.

Look forward to seeing you there!

March 22, 9 PM IST / 8:30 AM PT / 3:30 PM GMT