Is there a way of disabling the products notification on Fresh service?
This one:
I don’t mind reading about upcoming updates, but the Freshservice marketing team are in full swing and there is an update every day, sometimes more than once a day.
The product update notification updates the browser tab icon and is right next to the ticket updates notification icon, so I keep thinking I have a new ticket update when I look at freshservice, but its just a sales message and its getting annoying.
Do we have an option to turn it off or shall I write a browser-script to remove it?
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It is happening to me as well. If you write a script please share it
Hmm, now that I’ve clicked the ? mark in *every open window* it has not come back.. so far??
At least, allow us to choose which updates we want to see like allow us to choose whoch notifications categories we see:
Product update
Release notes
Webinar
“New”
ETC
Its simply annoying to having an “update” badge when theres nothing we care or want to see.
Thats my opinion too.
Does the Freshworks (dev) team read those threads ? Or should a change request posted somewhere else ?
@alyssia.correa can you help here?
Heyy @freshfrosh - thanks for bringing it to my attention! I’ll share it with our FS Community managers and also tagging some of our FS Community members @zachary.king@Daniel Söderlund@eeha0120 to share their insights!
Thanks for the replies and the exposure to this post everyone.
Can I also note that the tab favicon has its own notification number, and this is tied to product updates and not ticket updates. This seems to me like web design lost its way. Instead of a feature being better for users, its being used to push more marketing, and is therefore useless to its users.
For example, the browser tab shows 3 unread notifications.
However there are actually 22 new tickets waiting for me to view, and 3 “product updates”
My users are complaining about these as well. Would be nice to be able to limit these notifications to account and workspace admins only.
Or a role, permission to display them or hide them in the next product update would be cool
Hello @hps_stevea@freshfrosh@alyssia.correa, I have brought this up to the Freshservice Product team in the past with no luck of changing the functionality. It is important for a SaaS company to market their product, and it is great to see so much content being generated from all the Freshworks teams, but the fact that it overshadows the functionality of the platform and spams customers is a problem.
I believe the most professional way to approach this is to make the notifications optional, allowing users to elect into what they want to be notified about. I would also highly recommend to remove the product marketing notification association to the favicon and its badge display. Instead, as @hps_stevea mentioned, use that badge notifier as a way to indicated ticket updates not marketing updates.
I am not sure if this is already been brought over to the Ideas Portal but @hps_stevea I would recommend sending it over there so we can all upvote it and get some support on making that change!
Best of luck!
thank you. I keep thinking I have 3 new tickets. I can make them go away for a day by clicking on the question mark in *every tab*.
I want to know what the upcoming updates are. NOT in the tab by the favicon. Make it an email option please
I think they can send email to admins, account admins instead of use notification badge at the top right corner of portal ;) It would be much better I think
Does the Freshworks (dev) team read those threads ? Or should a change request posted somewhere else ?
There are some Freshworks employee, but it’s more on PM level.
Thanks everyone! I’m tagging @Shobhit@debrup.datta from our Dev team to get back here!
This irritates me on at least a daily basis. Please give us the option to turn this off. I never read these updates and I never will.
For those that want to remove the ‘Product Updates’ badge (because I agree, it is annoying), there’s a couple (advanced) options to remove it:
Browser script using TamperMonkey
Download TamperMonkey plugin for your preferred browser.
Make a new userscript
Copy and paste the contents of the attached file (it is a text file, but please review the contents, don’t blindly trust) and change the ‘@match’ line to match your Freshservice instance i.e. https://companyxyz.freshservice.com/*
After the page loads, it will remove the badge icon.
(this option only removes the badge on the page in the top right hand corner, there seems to be another HTTP request that is updating the favicon to include a badge)
Block network requests to GetBeamer
(WARNING: this will break the ‘Product Updates’ pop-out completely and will need to be reversed to use the original functionality).
The irony in this feature in Freshservice has an open community post full of people looking to have the badge removed, or at least the ability to toggle it off… then there’s this from the Beamer website (the developers behind the ‘Product Updates’ feature/plugin)...
